In Europe and Spain, there are data protection regulations designed to protect your personal information, which our organisation is required to comply with.
Therefore, it is very important to us that you fully understand what we are going to do with the personal data we request from you.
Accordingly, we will be transparent and give you control over your data, using clear language and straightforward options that will allow you to decide what we do with your personal information.
Please do not hesitate to contact us if, after reading this information, you have any questions.
Thank you very much for your cooperation.
- Who are we?
- Our company name: Sapphire Hosteleros S.L
- Our Tax Identification Number (CIF / NIF): B54482146
- Our main activity: Restaurant services
- Our address: Avda. de ultramar 2 – Playa del Arenal, 03738 Jávea.
- Our contact telephone number: 963 253 935
- Our contact email address: atalaya@sabbia-group.com
- Our website: https://www.atalayajavea.com/
- For your confidence and security, we inform you that we are an entity registered in the following Commercial Registry / Public Register: You are hereby informed that the document with entry number 1/2016/17.486,0 relating to the company Sapphire Hosteleros S.L, authorised in LLIRIA under protocol number 2016/781 on 23 June 2016, was filed on 27 June 2016 in journal 838, entry 484.
- Our main activity is subject to a prior administrative authorisation regime. For your confidence and security, we provide the details relating to this authorisation and the identification details of the competent supervisory body:
We are at your disposal; please do not hesitate to contact us.
- What will we use your data for?
In general, your personal data will be used to enable us to communicate with you and provide our booking management services, including electronic commerce, also known as e-commerce, consisting of the provision of restaurant services through electronic means or accommodation services, in which latter case it will be necessary to disclose the data to Sapphire Hosteleros S.L.
They may also be used for other activities, such as sending you advertising or promoting our activities, provided that you have given your prior consent.
- Why do we need to use your data?
Your personal data are necessary for us to communicate with you and provide our services, including e-commerce services. In this regard, we will make a series of checkboxes available to you so that you can decide clearly and easily how your personal information is used.
All the information we request from you will be used to ensure the proper performance of the service relationship we have with you. Data such as addresses or telephone numbers, which may initially appear unrelated to e-commerce activity, will only be used to ensure that you can enjoy the services purchased through this website.
The information you provide us with must be accurate in order for e-commerce services to be provided consistently and effectively. In addition, you should keep the information you provide us with up to date at all times in order to avoid future errors or misunderstandings that could compromise the proper provision of services.
- Who will have access to the information we request from you?
In general, only duly authorised personnel within our organisation will have access to the information we request from you.
Likewise, those entities that need access to your personal information in order for us to provide our services may also have access to it. For example, our bank will have access to your data if payment for our services is made by card or bank transfer.
It is important to note that, in order to provide accommodation services, we may disclose data to Sapphire Hosteleros S.L solely and exclusively for the management of hotel bookings made through this website.
Likewise, public or private entities to which we are required to provide your personal data in compliance with any law will have access to your information. For example, tax legislation requires us to provide the Tax Agency with certain information regarding financial transactions that exceed a specified amount.
If, outside the circumstances described above, we need to disclose your personal information to other entities, we will first ask for your permission through clear options that will allow you to decide on the matter.
- How will we protect your data?
We will protect your data with effective security measures appropriate to the risks associated with the use of your information.
To this end, our organisation has approved a Data Protection Policy and carries out annual checks and audits to verify that your personal data are secure at all times.
Notwithstanding the above, you must keep your access credentials strictly confidential and take all necessary measures to ensure they are not used by unauthorised third parties.
- Will we send your data to other countries?
There are countries in the world that are safe for your data and others that are less so. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection perspective.
If, in order to provide the service, it is essential to send your data to a country that is not as safe as Spain, we will always ask for your permission in advance and apply effective security measures to reduce the risks involved in sending your personal information to another country.
- How long will we keep your data?
We will keep your data for the duration of our relationship and for as long as required by law. Once the applicable statutory periods have expired, we will delete them safely and in an environmentally responsible manner.
- What are your data protection rights?
At any time, you may contact us to find out what information we hold about you, correct it if it is inaccurate and delete it once our relationship has ended, where this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called “portability” and may be useful in certain situations.
To exercise any of these rights, you must submit a written request to our address, together with a photocopy of your National Identity Document (DNI), so that we can identify you.
At our organisation’s offices, we have specific forms available to request these rights, and we offer our assistance in completing them.
To find out more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.aepd.es).
- Can you withdraw your consent if you change your mind later?
You may withdraw your consent at any time if you change your mind about the use of your data.
For example, if you were previously interested in receiving advertising about our products or services but no longer wish to receive it, you can let us know by using the objection-to-processing form available at our organisation’s offices.
- If you believe that your rights have not been respected, where can you lodge a complaint?
If you believe that our organisation has not respected your rights, you may lodge a complaint with the Spanish Data Protection Agency through any of the following channels:
- Online office: www.aepd.es
- Postal address:
Spanish Data Protection Agency
C/ Jorge Juan, 6
28001-Madrid
- Telephone:
Tel. 901 100 099
Tel. 91 266 35 17
Lodging a complaint with the Spanish Data Protection Agency is free of charge and does not require the assistance of a lawyer or legal representative.
- Will we create profiles about you?
Our policy is not to create profiles of users of our services.
However, there may be situations in which, for service provision, commercial or other purposes, we need to create profiles using information about you. An example could be using your purchase or service history to offer you products or services tailored to your preferences or needs.
In that case, we will apply effective security measures to protect your information at all times from unauthorised persons seeking to use it for their own benefit.
- Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for different activities, we will always ask for your permission in advance through clear options that will allow you to decide on the matter.